For this product, please follow the following sizing advice...
Place the string or tape around your head above your ear and across the mid forehead, completely circling your head. Hold the tape firmly, but not too tightly. Measure your head exactly where you want the hat to sit. It may help to either do this in the mirror or have someone to help for accuracy. Measure in centimetres. If your measurement falls between sizes, round up to the nearest half centimetre and/or email your exact measurement to our team and they will be happy to advise you. For more information view our Info pages, FAQs or contact our team for advice.
A professional measuring service is also available at the SWAINE London Burlington Arcade store.
Whenever possible, online orders are fulfilled from pre-made stock. If the Client wishes to order something which varies in any way from the standard options provided in the product listing (such as this model in a different colour, size or with the addition of some custom ribbon-work etc.), their order will need to be placed as a ‘Custom’ order. Please follow the link for more information about our Bespoke Range or contact us.
Custom embossing is only available on selected products.
If the Customer wishes to add custom embossing to their order, please select this option on the product listing where available and add your text as you would wish it to appear. Please choose a maximum of 4 upper case letters (Times New Roman Font available only) at £10 per letter. You can also include up to 3 dots and 1 dash in addition at no extra charge. Additional information or preferences can be added to the Notes Section for your order at checkout.
We offer a choice of foil and position on the sweatband (check each product for corresponding standard options or enquire for further information). Should you wish to enquire about any other format of embossing including a preference for gold, silver or blind embossing instead, please contact us.
Please note that any custom changes made to our products that differ from our standard listing, including custom embossing, will mean that this item will not be eligible for return or refund under normal circumstances. Please refer to our Returns Policy for more details.
All our hats are handcrafted to order or for stock from only the finest sustainably sourced materials here at Herbert Johnson. We work closely with our fur felt hood suppliers in Portugal, choosing only the highest quality fur felt which is ordered to our exacting specifications.
All our felts are preshrunk during the blocking stage to avoid later shrinking as much as possible. Our rabbit is pounced to a smooth finish and a coating of protector is applied to prolong its resistance to the elements. Whilst not as dense as our beaver fur felts, our rabbit makes a very fine quality fur felt hat.
This product will be handcrafted to order or for stock by our specialist hatting team at Herbert Johnson. Please Contact Us by email to check our current lead time for this product.
- Lead times are variable depending on our current volume of new orders being received and the availability of our supplies.
- Please note that our handcrafters fulfil orders on a first come first served basis.
- When new orders are received at our Hatting Workshop, they are entered into our production schedule in the next available position in the queue.
- Once your order reaches the front of the queue, it will take approximately 7-14 days to be handcrafted to order by our specialist hatting team at Herbert Johnson.
- The wait time for our handcrafted hats is a minimum of 8 weeks but please be aware that this can be subject to change and could be 24+ weeks in particularly busy times.
- The wait time for our handcrafted custom bespoke orders may be longer depending on what materials & supplies may need to be especially ordered in to fulfil the order.
- If you would like to enquire about the current expected lead time for your order or prior to ordering, please contact the hatting workshop directly.
- If you are hoping to order your hat for a particular event, please ensure you make your order in plenty of time prior to your deadline (at least 8 weeks prior is recommended). Please inform our hatting workshop directly if your order is time sensitive and we will do our best to accommodate you
- Our hats are carefully packaged in simple white hat boxes (or special edition hat boxes if included or ordered separately) within a cardboard postal box for dispatch internationally.
- We ship worldwide with DHL.
- We calculate delivery costs based on the weight/dimensions of each product and country to which the item is to be shipped.
- Postage costs may be included in the purchase price for some items.
- See FAQs page for further information.
- All prices shown on our website are inclusive of UK VAT.
- VAT Tax will be removed automatically at checkout for eligible international orders.
- If you are ordering from outside of the UK please expect your local customs office to charge Duty and Tax at the applicable rate for your country.