Headfitting Service

The first step to acquiring the perfect hat is to know what size you require.  All brands vary in their sizings and an individuals head size can fluctuate over time and due to hairstyle changes, so it is always advisable to have your head fitting measured prior to placing an order to get the best possible fit.  Our London shop team are always available in store to measure you for one of our hats and assist you with creating your order.  Our headfitting service is also part of our Hatter Appointments.

All handcrafted Herbert Johnson hats purchasable in store are sized in 1cm increments.   On our website, some hats are available in specific sizes or 1cm increments but we also offer half sizes for most of our range.  As we offer a fully bespoke order service, if you order in store or by direct email to us, our hatter will handcraft your hat to your exact requirements which includes your headfitting available to the nearest half centimetre (available on the majority of our handcrafted hats).  Cushioning booster strips are also available to allow for further adjustment and comfort.

If you wish to place an order for a Herbert Johnson hat without visiting our store to have your headfitting professionally measured by our team, please follow our at home Head Measuring Guide instructions carefully.  When placing an order online, it is your responsibility to ensure you order your correct size.  See our Terms & Conditions for details.

For Herbert Johnson Traditional headwear including hard-felts such as toppers, bowlers and riding hats, having your head measurements taken professionally is a requirement.  Hard felts are by their nature, non malleable for the most part and thus are all handcrafted to order to each customers exact head size and individual shape.  Please read more about our Traditional range and how they are made to measure here.

Hatter Appointments

Our Premium Bespoke Hatting Service whereby our customers can enjoy a one to one appointment with our master hatter and designer Michelle Poyer-Sleeman at our London Shop to discuss all the options and design your perfect hat.

As the Herbert Johnson Civilian Hatting Team and our hatters are based at the Herbert Johnson Cambridge Workshop and not based in London, these appointments are only on limited availability and strictly by special arrangement direct with our Master Hatter only.

Please email us direct to enquire about booking an appointment via email to workshop@herbert-johnson.co.uk 

#YourHatYourWay Service

As practically all of our hats are handcrafted to order, we are delighted to offer a fully bespoke service to all our customers.  If you have any special requests or wish to discuss any changes for your hat with us, we'd be happy to work with you to create your hat just the way you want it.  Something we like to call our #YourHatYourWay service!

Simply place your order by email directly with our hatting department via enquiries-hj@herbert-johnson.co.uk or send us a message on our social media pages to discuss anything you are unsure about.

#MakingPics Service

Want to be emailed photos of your hat being created?  No problem, simply request our #MakingPics service when you order in store or direct by email to enquiries-hj@herbert-johnson.co.uk.  Should our schedule allow, our hatter will be happy to send you updates and photos for approval throughout the making process and discuss and enquiries directly with you.  This additional #MakingPics Service is included by request and at no extra charge!

*Please note, if you have ordered your hat already or via our website(s) you may still be able to apply for this service.  Please send your request to us via our enquiries email address above including your order number, email address and information.  We will  check your hat orders position in the making queue and if your hat has yet to be completed, we will be sure to add your #MakingPics request to your order and send you your progress photos via the email address you have provided us with.


More Services available via the drop downs in the Top Menu bar.